Kintetsu Nara Line suspended its train service because of train accidents resulting in death.
Then, staff in Higashi-Hanazono station on the line was yelled by irritated passengers who are affected by suspension of train operation. Then, The staff shouted "I can't do this job!" and ran away after taking off his uniform.
In the end, he dropped from viaduct to the ground. he was rescued and carried to a hospital. He is confirmed alive.
This shows how stressful it is to talk with passengers.
I think the growling passengers should be punished. But, Japan's secret rule "Customers(Passengers) are God" would never punish the passenger.